E-commerce tools are programs with features that enhance your website’s functionality and capabilities. They support progress and scalability while allowing you to save time and resources so you can achieve your business objectives. Aside from helping businesses deliver enhanced or personalized experiences for their customers, these tools also let customers discover new products and enjoy a seamless shopping experience throughout their buyer’s journey. 

As more people opt to shop online, it’s become imperative for businesses to adopt new technologies and leverage actionable data to streamline their operations and deliver improved shopping experiences to their target audience. But which tools are right for your business? What areas or issues do certain e-commerce tools address? With the abundance of e-commerce tools available, where do you begin your search? 

In this guide, we’ve rounded up some of the best e-commerce tools that you can use to manage workflows, gain insights, create rewards programs, optimize your content and ad campaigns, and more. 


Table of Contents

Top E-Commerce Tools:


? E-Commerce Platforms or Website Builders


RouteRoute

Best for: Businesses of all sizes

Route is an eCommerce solution dedicated to revolutionizing the post-purchase customer experience. This platform is uniquely designed to centralize order tracking, provide package protection, and champion environmental sustainability, making it an indispensable tool for online retailers aiming to elevate customer satisfaction and engagement.

At the heart of Route’s offerings is its advanced package tracking system, which goes beyond conventional tracking. By enabling customers to track multiple orders effortlessly and interactively, Route significantly increases brand interaction. 

Another core feature is package protection. This feature safeguards against loss, theft, or package damage. Route relieves merchants of the financial burden associated with shipping issues, offering package protection at checkout to ensure these problems don’t impact the bottom line. With over $12B in protected merchandise, Route boasts a 95% customer satisfaction rate and contributes to a 6% reduction in cart abandonment, demonstrating its effectiveness in building trust and loyalty among businesses and startups.

Key Features:

  • Remarketing engine tailored to customer habits
  • Instant Resolution technology for shipping issues
  • Boosting loyalty and reducing cart abandonment

Channels:

  • WooCommerce
  • Shopify
  • BigCommerce
  • Magento M2

Pricing:

Route’s pricing structure is designed to accommodate diverse business needs, with a Pro Plan starting at $349 and a Custom Plan offering tailored solutions for larger or specific requirements. There is also the Basic plan, which is free and offers package protection and essential tracking. 



BigCommerceBigCommerce

Best for: Building enterprise commerce websites

BigCommerce is an open software as a service (SaaS) platform. It’s a feature-rich platform provider that lets you build and design your online store and gives you a smarter way to scale your business. 

It has robust tools for e-commerce, including core commerce features such as a scalable catalog, reporting and analytics, staging environment, and single sign-on (SSO). Other tools cover inventory management, SEO, headless commerce, storefront design and conversion, and cross-channel commerce, among other features for an array of industries, such as health and beauty, manufacturing, and automotive. Furthermore, the platform integrates with other major platforms, marketplaces, social media channels, and apps, such as WordPress, Amazon, Google Shopping, and Instagram.

It employs a relatively easy-to-use drag-and-drop feature that makes building and managing your online store a breeze. For beginners, you may encounter a bit of a learning curve.

Key Features:

  • Almost 100% uptime
  • Multi-storefront management using the BigCommerce dashboard
  • Robust security features, including ISO/IEC 27001:2013 and PCI DSS 3.2
  • Open APIs
  • Multi-currency and multi-language support
  • Cross-border fulfillment capabilities
  • Sales tax automation via the built-in Avalara AvaTax software

Channels:

BigCommerce supports a broad range of enterprise integrations and e-commerce apps, including sales channels like:

  • TikTok
  • Microsoft Ads and Listings
  • Mercado Libre
  • ChannelAdvisor
  • Omnipro

Pricing:

Note that the prices below are billed annually. BigCommerce also offers monthly billing options

  • Standard – $29/month
  • Plus – $79/month
  • Pro- $299/month
  • Enterprise – Contact BigCommerce sales for custom pricing


CampaignerCampaigner

Best for: Small to medium-sized businesses (SMBs), although also viable for larger companies

Campaigner stands out as an advanced email marketing automation tool tailored for eCommerce. It offers a comprehensive solution for online retailers to enhance customer relationships, amplify brand awareness, and boost sales through targeted email campaigns. With its robust integration capabilities, Campaigner seamlessly connects with leading eCommerce platforms, enabling merchants to unlock the full potential of email marketing.

Campaigner drives engagement and conversions through personalized offers and smarter selling strategies. Its promotional email campaigns, including exclusive offers and product recommendations, are designed to align with customer buying cycles, enhancing overall website conversions. Furthermore, the platform’s automation capabilities allow for re-engaging past customers and rewarding frequent purchasers, ensuring each segment receives offers tailored to their needs.

Campaigner also simplifies email marketing with its user-friendly Drag & Drop editor, enabling you to craft beautiful, effective emails using eCommerce templates or custom HTML code. This ensures transactional emails, such as shipping confirmations and purchase receipts, are delivered in real-time, enhancing the customer experience.

Key Features:

  • Advanced segmentation for precise targeting
  • Deep insights into customer purchasing behavior
  • Dynamic content for personalized email interactions
  • Automated abandoned cart recovery campaigns
  • Tools for subscriber growth and multi-store management

Channels:

  • Magento
  • Shopify
  • WooCommerce
  • Plus other leading eCommerce platforms

Pricing: 

Campaigner provides pricing options that cater to a range of business sizes and needs, ensuring flexibility and scalability for growing businesses. Paid plans begin with Starter at $59 per month, offering up to 5,000 contacts, autoresponders, experiments, and more. Paid plans scale up to Advanced at $649 per month. There is also the option to try the tool for free for 30 days, including 60+ eCommerce features



ShopifyShopify

Best for: Simplified creation and management of online stores

Shopify is a powerful all-in-one tool that helps businesses establish a strong online presence. It’s accessible enough to make it easy for beginners to set up or move their business online. 

Like BigCommerce, it’s scalable and has robust features and tools such as storefront design and customization, store management, marketing and SEO, and analytics. Furthermore, Shopify stores are designed to be mobile commerce ready with a built-in mobile commerce shopping cart. This feature lets your customers browse and make a purchase using their mobile devices. 

Aside from letting you create an e-commerce website, Shopify also offers a range of solutions for businesses at different stages. For new e-commerce businesses, it gives access to branding tools for building your brand. Once you’re ready to start selling, find apps to help you sell online or use Shopify Checkout for seamless one-click checkouts. 

For businesses looking to retain and nurture customers, Shopify offers tools for integrated marketing, customer engagement, and customer segmentation. This e-commerce tool also has solutions that can help you manage and scale your business more effectively, such as Shopify Shipping and the Shopify Fulfillment Network.

Key Features:

  • Detailed analytics and marketing reports
  • Unlimited products and bandwidth
  • Fraud analysis
  • Add brand assets
  • Manual order creation

Channels:

  • Online marketplaces like Amazon
  • Social media channels like Facebook, Instagram, and TikTok
  • Email and SMS (Shopify Starter)

Pricing: 

For new e-commerce businesses, Shopify offers the Basic Shopify plan, which starts at $29 per month, billed annually. It also offers Shopify Lite, a plan designed for merchants who are planning to sell in-person or add a “Buy” button to their website. It starts at $9 a month. It’s worth noting that you can’t build an online store using Shopify Lite. For $5 per month, you can access Shopify’s Starter plan, which lets you quickly build a simple e-commerce store and promote your products across social media channels or other channels that let you share a link to your products.



WooCommerceWooCommerce

Best for: Medium-sized businesses to large enterprises

A customizable, open-source platform, WooCommerce features a plugin that you can use with any WordPress site, allowing you to set up your online business using your current website. It also has a mobile app that lets you manage your store even when you’re on the go. 

It utilizes a REST API that enables it to be flexible, scalable, and easy to integrate with various services, including marketing, payments, Google Analytics, and accounting. Aside from helping you launch an e-commerce store, you can also use this WordPress-based platform to build e-commerce stores for other businesses. To date, 3.9 million online stores have been built using WooCommerce.

Key Features:

  • Extensive documentation for user guidance
  • Multi-currency and multilingual content support
  • Option to add Jetpack tool to improve security and access tax and shipping services
  • Seamless ordering system that covers different aspects of order generation
  • Allows customers to create in-store accounts

Channels:

Woo Marketplace lets you access a range of solutions and channels. These include sales channels like:

  • Google Shopping
  • Etsy
  • Pinterest
  • Facebook
  • Google Ads and Listings

Pricing: 

WooCommerce is free to add to any WordPress site. Note that while the platform is free, you may still need to pay various fees, like hosting and domain fees, store management costs, and payment gateway costs. The great thing about WooCommerce is that it gives you more control over your budget since the abovementioned costs are customizable.



SquarespaceSquarespace

Best for: All-around website building

If you’re looking to build a website for your business, Squarespace is one of the best e-commerce tools you can use. Aside from creating an e-commerce website, you can use Squarespace to create a portfolio or a blog for showcasing and monetizing your work. Being a versatile tool, Squarespace lends itself well to selling not only physical products but also digital content. 

To enhance its versatility and better tailor it to your needs, Squarespace features several integrations for blocks, blogging, commerce, design, domains and email, marketing, and online ordering, among other services.

Key Features:

  • Lets you create mobile-optimized websites
  • Free custom domain
  • Advanced website analytics for higher-tier plans
  • Access to customizable templates
  • Integrated commenting system
  • Custom CSS
  • Drag-and-drop editor

Channels:

  • Online sales channels like Facebook and Instagram
  • Mailchimp integration for email marketing
  • In-person sales channels with the Squarespace POS

Pricing: 

All prices listed below are billed annually:

  • Personal – $16/month
  • Business – $23/month
  • Commerce (Basic) – $27/month
  • Commerce (Advanced) – $49/month


Brandwatch Social Media ManagementBrandwatch Social Media Management

Best for: Comprehensive data coverage

A powerful social media management platform, Brandwatch is an all-in-one tool that lets you manage your social media channels, engage and communicate with your audience, track your performance, and more. 

It also has a social listening tool called Listen, which is powered by Brandwatch. This feature lets you monitor conversations and identify emerging trends from up to 100 million online sources. In addition to these features, Brandwatch also offers the following services for different types of social media marketers:

  • Analytics
  • Automated publishing
  • Content management
  • Hashtag tracking 
  • Sentiment analysis
  • Reputation management

Key Features:

  • Integrated content calendar
  • Customizable cross-channel inbox
  • Access to historical data
  • Intuitive UX
  • Customizable dashboards
  • Threat monitoring

Channels:

Brandwatch supports the following channels:

  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • WhatsApp
  • TikTok
  • Google Business Profiles
  • YouTube 

Pricing: 

Available upon inquiry.



Wix.comWix.com

Best for: Beginners looking to build a professional-looking website

Wix is a beginner-friendly platform for building websites. With Wix, you can create websites even without knowing how to code, thanks to its intuitive drag-and-drop interface.

It has over 500 professionally designed templates for your blog, business, or portfolio. It also has built-in tools that are useful for growing your online business. These include an online scheduling software, custom domains, SEO tools, and a logo maker. 

It has other professional features that let you manage your website, like its Wix Artificial Design Intelligence (ADI), analytics, free hosting, social tools, and contact management. Its integrations cover categories from marketing and selling online to design elements and communication.  

Key Features:

  • Multilingual support
  • Built-in social media integration
  • Built-in analytics tool with pre-built reports
  • Extensive e-commerce tools
  • Access to a robust media library (Wix Editor)

Channels:

Wix supports a wide range of leading channels, including:

  • Amazon
  • eBay
  • Facebook
  • Wish 
  • Your own branded app

Pricing: 

Website plans start at €6.54/month (Connect Domain plan), while its business and e-commerce plans start at €23.80 a month for Business Basic. Note that all prices include VAT.



HubspotHubspot

Best for: Businesses looking for a scalable CMS solution

The HubSpot Website Builder is a content management system (CMS) platform that’s designed for small business owners, developers, marketers, and IT teams. It lets you create personalized websites that are optimized for your target audience and for conversions. Its drag-and-drop editor lets you create and revise pages even without custom codes. 

This website builder comes with pre-built website themes and features a fully integrated CRM. It also lets you conduct adaptive testing, allowing you to easily and continuously optimize your website. It integrates with popular apps such as Canva, Wix App, JotForm, Slack, and Zoom, helping you create a more powerful website. 

Key Features:

  • Access to a range of free tools (marketing, sales, CMS, and more)
  • Support for multi-language content creation
  • Users and teams permissions
  • Custom report builder
  • Lets users add payment links to their websites
  • SEO recommendations 
  • 24/7 security team and Web Application Firewall

Channels:

The HubSpot CMS supports dozens of apps and integrations, including:

  • E-commerce channels like Shopify, WooCommerce, and BigCommerce
  • Social media channels like LinkedIn, Twitter, Instagram, and YouTube

Pricing: 

CMS plans start at $23 per month (billed annually) for the Starter version, while the Starter CRM Suite starts at $30/month (billed annually). The Professional CMS plan starts at $360/month when billed annually.



Square OnlineSquare Online

Best for: New businesses and businesses that want to manage orders online and in-store

Square offers several e-commerce solutions for various business types, including retail, food and beverage, professional services, and large businesses.  It enables you to create an online store, generate payment links, and add payments to your site. With its secure payment processing, your customers can make safe and simple online payments via Apple Pay, Google Pay, Cash App Pay, and the exclusive Square Pay feature. 

To help keep your business secure, Square employs machine learning, which can block threats, like payment fraud, and lets you set alerts for better risk management. It also features seamless syncing across Square POS systems, keeping your online and in-store records in sync for enhanced order and inventory management.   

Key Features:

  • Lets users launch mobile-ready websites quickly
  • Support for multi-channel selling
  • Inventory management
  • Access to SEO tools
  • Real-time shipping rate calculator
  • Extensive payment methods
  • Built-in Afterpay feature

Channels:

You can integrate Square Online with various social media platforms like Facebook Shops, TikTok, and Google Product Listings for social commerce.

Pricing: 

  • Free – No monthly fees
  • Plus – $29/month, billed annually
  • Premium – $79/month, billed annually

Note that Square fees vary depending on whether you’re opting for in-person payments, remote payments, or custom builds. Furthermore, three factors, namely software fees, hardware fees, and processing fees, determine how much it’ll cost to work with Square.

Sales and Marketing Tools



YotpoYotpo

Best for: Brands that want to bolster their customer retention efforts

Nowadays, social proof is a crucial element that can drive conversions, customer loyalty, and sales. It’s also one factor that can help you stand out from the competition. 

Yotpo is an e-commerce marketing platform that showcases features for SMS marketing, customer reviews and ratings, visual marketing, loyalty, and referrals making it a powerful tool for social proof. You can integrate this into your online store so you can start collecting reviews, ratings, Q&A, and photos from your satisfied customers. 

The platform integrates with popular marketing and e-commerce tools such as Shopify, Adobe, Facebook, Instagram, Google, and Zendesk. 

Key Features:

  • Visual user-generated content (UGC)
  • Lets users migrate existing reviews
  • Advanced auto-publish feature for reviews
  • AI-powered smart features
  • Lets users create custom loyalty and referral programs

Channels:

Yotpo supports several social media, e-commerce, and direct traffic channels, including:

  • Facebook Messenger
  • Shopify
  • Google
  • Facebook

Pricing: 

Yotpo offers different pricing plans for each product. For instance, while Yotpo offers a free plan for Reviews, paid plans for the same product start at $15 per month for the Growth plan, which is designed for new brands.



CrazyEggCrazyEgg

Best for: Evaluating web traffic and analyzing user behavior

Do you want to keep track of your website’s performance and see which areas you need to improve on? What about conversion or why visitors aren’t converting? Crazy Egg gives you a glimpse of your site’s performance and which links visitors tend to click with heat maps. It also has tools, such as UX/UI Audits, Customer Analysis, and Testing, that would enable you to optimize your pages for increased conversions. 

Key Features:

  • Behavior tracking
  • Behavioral analytics
  • Heatmaps and scrollmaps
  • Session recording 
  • Surveys 

Channels:

Pricing: 

Plans start at $29 per month for the Basic plan.

Communications and Email Marketing Tools



Smarter ContactSmarter Contact

Best for: Real estate businesses that want custom solutions

Smarter Contact is an omnichannel messenger platform that’s created to help businesses nurture leads. The platform is easy to use, and with just a couple of clicks, you can create a customized marketing campaign and automatically follow up with leads. It also offers a built-in CRM so that you can create your contact list in one place and an intuitive, customizable grading system so that you can filter your leads according to their level of interest. 

While it’s designed primarily for real estate businesses, Smarter Contract is a versatile marketing tool that also caters to automotive and fitness-related businesses. You can also use it for general sales and marketing, as well as for event promotions and staffing needs.

Key Features:

  • Texting automation
  • Built-in CRM
  • Custom campaigns 
  • Tier 1 skip tracing 

Channels:

Smarter Contract doesn’t specify the channels it supports, but it does integrate with CRM systems like Zapier, Reisift, and HubSpot.

Pricing: 

  • Business plans start at $149/month (Starter), billed annually
  • Enterprise plans start at $799/month (Elite Plus 20k), billed monthly

As of writing, all of Smarter Contract’s Enterprise Plans are billed monthly.



EngageBayEngageBay

Best for: Customer acquisition and sales management

EngageBay is a CRM platform that lets you engage your customers and automate marketing processes. It’s a unified software that features a suite of tools, providing you with solutions from automation and landing pages to milestone tracking, web analytics, and A/B landing pages. It also seamlessly integrates with apps such as Plivo, Zapier, QuickBooks, Stripe, and Shopify. 

Key Features:

  • Marketing and sales automation
  • Customer service capabilities
  • 360-degree customer view
  • Easy-to-use CMS

Channels:

EngageBay’s multichannel campaign management capabilities can support channels like websites, social media, direct mail, and email. 

Pricing:

EngageBay offers a free plan for users, while the all-in-one Basic plan starts at $12.74 per user per month when billed biennially. Additionally, you can also opt to pay for the exact service that you need. For example, if you only need EngageBay’s CRM and Sales Bay, its Basic plan starts at $11.04 per user per month when billed biennially. Check out the complete range of plans here.



OmnisendOmnisend

Best for: E-Commerce marketing automation

A powerful, easy-to-use platform, Omnisend goes beyond boosting your email campaigns. It also lets you improve your newsletters, boost sales, and minimize cart abandonment with the help of e-commerce marketing automation and segmentation. 

With Omnisend, you’re also able to tap into SMS as a marketing channel, allowing you to deliver a consistent customer experience across various channels. 

Key Features:

  • Lets users create on-brand emails (email templates and drag-and-drop email builder)
  • Automation library with pre-built workflows
  • Segmentation capabilities
  • Customizable forms compliant with TCPA and GDPR guidelines
  • Comprehensive campaign and automation reports

Channels:

  • Email
  • SMS
  • Web push notifications
  • Google (Google Customer Match)
  • Facebook (Facebook Custom Audiences)

Pricing: 

It offers a free plan, but its paid plans start at $16 per month for the Standard plan, which lets you reach up to 500 contacts.



Brevo (formerly Sendinblue)Brevo (formerly Sendinblue)

Best for: Streamlining marketing campaigns

Brevo is a business marketing platform that’s not just for email and SMS marketing. It’s a comprehensive tool for digital marketing that lets you focus on CRM, marketing automation, transaction email, and segmentation. Furthermore, it lets you create more targeted landing pages for improved visitor experience. Other features include open and click-through reports, email heatmap, A/B testing, and real-time statistics. 

Key Features:

  • Automation capabilities like automated greetings and messages
  • Advanced segmentation
  • Chatbots and automated responses to FAQs
  • Drag-and-drop email editor
  • Customizable deal pipelines
  • Lets users launch and manage Facebook ads
  • Lets you build custom landing pages

Channels:

  • Email
  • SMS
  • Chat 
  • WhatsApp

Pricing:

Brevo offers a free plan, but paid plans start at $25 per month (Starter plan for its Marketing Platform product). Note that each product has different pricing plans and that Brevo also gives you the option to customize your plan. Visit this page to get a better idea of Brevo’s pricing plans.



MailchimpMailchimp

Best for: Small businesses looking to boost their marketing efforts

Designed for small businesses, Mailchimp helps get you online, from having a custom domain to creating a website to sell your products. It also enables you to create multichannel campaigns using email, landing pages, digital ads, social posts, and postcards. In addition to these features, it also has:

  • Audience tools, including marketing CRM, audience dashboard, and segmentation
  • Creative tools such as content studio, campaign templates, and dynamic content
  • Automation tools, which include customer journeys, transaction email, and pre-built automations
  • Insights tools such as reports and analytics, A/B testing, and smart recommendations

Key Features:

  • Drag-and-drop designer
  • Campaign manager to streamline omnichannel marketing efforts
  • Seamless app integration
  • Content optimizer
  • Audience management capabilities like behavioral targeting and predictive demographics
  • Access to AI marketing tools like generative AI

Channels:

  • Email
  • Landing pages
  • Digital ads
  • Social media
  • Third-party sales channels

Pricing:

Pricing starts at $13 per month for the marketing platform, while plans for websites and commerce start at $10. Rates for transactional email vary. The Marketing Platform rates can also differ depending on the number of contacts you have. As of writing, Mailchimp is offering one month free for the Essentials and Standard plans (Marketing Platform).



ConvertkitConvertkit

Best for: Creators who want to build and monetize their audience

Designed for bloggers, creators, and e-commerce marketers, ConvertKit is a customizable platform for growing your audience, building your community, and generating revenue. It has a diverse range of tools for email marketing, landing pages, commerce, email sign-up forms, email automation, and integrations. 

ConvertKit also lets creators sell their digital products directly on the platform. Alternatively, users can use third-party e-commerce tool integrations, such as Shopify and WooCommerce, to monitor sales information.

Key Features:

  • Fully customizable landing page templates with no code necessary
  • GDPR-compliant opt-in forms 
  • Customizable product pages
  • Comprehensive dashboard for sales
  • Integrated payment processing 

Channels:

  • Landing pages
  • Email
  • Social media 

Pricing: 

The good news is that ConvertKit is free to use up to your first 1,000 subscribers if you’re a new creator. Monthly paid plans for growing and established creators start at $9 and $25, respectively, for up to 300 subscribers.



SleeknoteSleeknote

Best for: Businesses that want to leverage website pop-ups for marketing

Designed for medium, large, and enterprise-level e-commerce stores and SaaS businesses, Sleeknote is a versatile pop-up builder. Aside from capturing emails, it helps you create a more personalized visitor experience through features such as recommendation, promo, or explainer guide pop-ups. Drive more revenue and prevent cart abandonment with relevant and personalized products or offer pop-ups, such as when you’re upselling or cross-selling items or highlighting a product’s additional benefits.

It integrates with various email marketing and CRM software, including Klaviyo, Campaign Monitor, HubSpot, Mailchimp, Brevo, Omnisend, and Kajabi.

Key Features:

  • Drag-and-drop pop-up builder
  • Tag, search, and filter functionalities
  • Scheduled campaign activation
  • Custom integrations
  • Behavior-based audience segmentation
  • Lets users add interactive elements like quizzes and spin-to-win pop-ups (gamification)

Channels:

  • Website and website pop-ups

Pricing:

Pricing starts at $55 per month when billed annually.



EmailOctopusEmailOctopus

Best for: Users who want to simplify email marketing

EmailOctopus provides you with simple yet powerful tools to scale your business. It provides you with ready-to-use templates and a drag-and-drop editor for building your own templates. It also lets you create targeted and personalized messages through its segmentation feature, allowing you to produce more powerful emails for better engagement.

Other tools let you easily create sign-up forms and landing pages that you can customize using integrations. EmailOctopus also has an automation feature for campaigns that helps you save time while enabling you to reach new subscribers. 

Key Features:

  • Customizable forms
  • Easy-to-use email editor
  • Real-time campaign monitoring
  • Access historical overview of user activity

Channels:

  • Email
  • Social media (by linking such channels to email campaigns)

Pricing:

It currently offers two plans: the Starter plan, which is free, and the Pro plan, which starts at $8 per month.   

Social Selling Tools



HypeAuditorHypeAuditor

Best for: Brands that want to run more efficient influencer marketing campaigns

An AI-powered influencer marketing platform, HypeAuditor promotes transparent influencer marketing with its AI fraud detection feature. Moreover, it offers a full stack of solutions for various stages of influencer marketing, from discovering the right influencers for your brand to managing and monitoring your campaigns. HypeAuditor also has more than 35 in-depth metrics for analyzing accounts, including audience location, authenticity and reachability, and audience quality.

Key Features:

  • Influencer discovery
  • Updated influencer database
  • Fraud activity detection
  • Market analysis toolkit
  • Notable features designed for influencers like personalized account insights and weekly performance and metrics updates

Channels:

  • Social media channels like Instagram, TikTok, and YouTube

Pricing:

Book a free demo or contact HypeAuditor to request pricing details.

Key Features: Search/Discovery, Campaign Reporting, Influencer Analysis, Audience Analysis, White Label Reporting, Fake Follower/Fraud Detection,

Channels: Instagram, YouTube, TikTok, Twitch, Twitter



LinkedIn Sales NavigatorLinkedIn Sales Navigator

Best for: Brands that want to improve their social selling efforts

LinkedIn Sales Navigator is a B2B social selling tool that helps you find and segment qualified leads on LinkedIn. The tool gives you the data and insights you need, so you can prioritize top accounts. One of its best features is that it uses data to monitor buyer intent signals, allowing you to identify buyers when they’re in the market and ready to engage. 

The Sales Navigator also gives you insights into buyer intent capabilities, helping you identify the best opportunities to engage with prospects. Moreover, the tool works with LinkedIn’s Social Selling Index (SSI), a formula used to assess your social selling efforts based on four elements.

Key Features:

  • CRM integrations
  • Advanced Search filters
  • Comprehensive sales insights 
  • Real-time prospect updates

Channels:

Pricing:

Contact LinkedIn sales for pricing details.



NapoleonCatNapoleonCat

Best for: Small businesses and influencers who want to easily manage multiple social media accounts

NapoleonCat is a social media marketing and management platform that’s designed for small businesses, e-commerce businesses, agencies, and enterprises. It’s capable of performing social customer service, social media analytics, scheduling, agency and team management, tracking engagement, and automation for streamlining operations.

It’s a time-saving tool that lets teams save up to 70% of their time and energy. Its capabilities include:

Key Features:

  • Social inbox
  • Auto-moderation
  • Report automation and scheduling
  • Centralized dashboard for managing different social media platforms
  • Competitor analysis

Channels:

  • Social media platforms like Facebook, Instagram (Business and Ads), and TikTok (business and private accounts)
  • Google My Business

Pricing:

Plans start at $27 per month (Standard plan) when billed annually. This covers three profiles and one user.

Analytics, Conversion Rate Optimization, Research, and Search Engine Optimization (SEO) Tools



SurveyMonkeySurveyMonkey

Best for: Businesses that want to create engaging and customizable online surveys

SurveyMonkey makes it easy to create surveys, collect responses, and analyze the results. It offers a wide range of customizable templates that you can use to measure customer satisfaction, online attitudes, and employee engagement. It also offers a market research survey template that online brands and startups will find very useful. 

Once you’ve created your survey, you can send it via a web link, email, text message, or use social media like Facebook. As all the surveys are optimized for mobile and data can be collected offline, your audience will have no difficulty completing your surveys. 

Then, to help you combine all the data, you can use features and tools like automated charts and graphs and filters. It also offers benchmarks so that you can compare the results within categories to help you make sense of the numbers. 

Key Features:

  • AI-powered insights
  • Custom audience screening
  • Market research services like translations and custom reporting
  • Built-in reports and advanced dashboards
  • Collaborative survey building 
  • Access to extensive toolkits for different use cases

Channels:

  • Websites
  • Email
  • SMS
  • Social media

Pricing:

Pricing for team plans starts at $25 per user per month.



Moz ProMoz Pro

Best for: Small businesses, agencies, and enterprise companies that want to improve their SEO efforts

Moz is an SEO software that’s designed to boost your traffic, rankings, and search visibility. This SEO toolset is capable of conducting technical site audits, rank tracking, backlink analysis, and keyword and link research, enabling you to gain insight and create an optimized website. 

Moz also has features and tools such as access to comprehensive research data and automated reporting that can help you craft an effective SEO strategy. It offers four solutions with varying plan rates:

  • Moz Pro, the essential SEO toolset for keyword research, link building, page optimization, and more
  • Moz Local for improved local SEO visibility
  • STAT for SERP tracking and analytics
  • Mozscape API with accurate link metrics for more effective SEO

Key Features:

  • Rank tracking
  • Keyword explorer
  • Site crawl and audits
  • On-page optimization functionalities
  • Link Explorer feature

Channels:

  • Social media
  • Email
  • Content 
  • Search engine advertising 

Pricing: 

Moz Pro pricing starts at $79 per month when billed annually.



SEMrushSEMrush

Best for: Businesses that want to target multiple marketing channels

Semrush is a powerful, versatile tool that lets you do SEO, content marketing, and market research, as well as build an effective social media strategy. Its suite of tools lets you:

  • Analyze a domain’s backlink profile
  • Track SERP positions regularly
  • Discover national and local keywords
  • Audit your content based on metrics
  • Track brand mentions 
  • Analyze website traffic
  • Craft and analyze targeted ads 
  • Optimize ad spend 
  • Optimize your ads on your social media channels
  • Perform an analysis of your competitors’ accounts

Key Features:

  • Access to historical data
  • Market research
  • On-page SEO
  • Content optimization 
  • Access to website monetization tools

Channels:

  • Social media
  • Paid search
  • Display ads
  • Amazon 

Pricing: 

Plans start at $108.33 per month when billed annually.



AhrefsAhrefs

Best for: Content marketers, enterprise companies, agencies, SaaS companies, and e-commerce businesses

Billed as an all-in-one SEO toolset, Ahrefs lets you:

  • Optimize your website with Site Audit
  • Use Site Explorer for competitor analysis
  • Employ Keywords Explorer to find out what visitors are searching for
  • Use Content Explorer to gain insight from content produced within your industry
  • Monitor your ranking progress with Rank Tracker

Ahrefs is an easy-to-use and accessible platform for growing search traffic that’s used by content marketers, bloggers, SaaS businesses, agencies, and e-commerce businesses. 

What sets it apart from other platforms is it employs proprietary data. It also has access to comprehensive industry data for optimized results. Additionally, it has a collection of free SEO tools that you can use to improve your ranking and drive organic traffic to your site. These include:

  • Free Keyword Generator
  • SERP Checker
  • Backlink Checker
  • Ahrefs SEO Toolbar
  • Website Authority Checker 
  • YouTube Keyword Tool

Key Features:

Aside from the capabilities mentioned above, below are some of Ahrefs’ other notable features:

  • Batch analysis
  • Domain comparison with content gap analysis
  • Historical data comparison
  • Backlink performance monitoring

Channels:

  • Organic search
  • Social media
  • Video marketing
  • Advertising
  • Email marketing

Pricing:

Pricing starts at $83 per month when billed annually.



Google Analytics Google Analytics 

Best for: Monitoring content performance

Google Analytics is a digital analytics software that lets you use free tools for data analysis for SEO or marketing campaigns. It’s capable of monitoring the performance of your marketing, content, and products, among other aspects.

 By leveraging this information, along with Google’s machine learning capabilities, this tool helps you make smarter decisions for your business. Google describes this service as a simple and easy-to-use tool that allows you, the website owner, to measure how your visitors interact with your site’s content through JavaScript tags. 

It’s a helpful option that allows small- and medium-sized businesses to get accurate data that can help them craft a winning business strategy. 

Key Features:

  • Built-in automation
  • Real-time reporting 
  • Advertising workspace
  • Data collection and management 

Channels:

Google Analytics supports several channels, including:

  • Websites 
  • Paid search
  • Apps 
  • Organic search 
  • Email 

Pricing:

Free



KissmetricsKissmetrics

Best for: Businesses that want to leverage customer data for growth

Kissmetrics leverages actual user behavior, giving you a more holistic approach to data. It also gives you an omnichannel glimpse of a customer’s buyer’s journey, letting you discover drop-off points for your site flow. This platform currently has two versions: Kissmetrics for SaaS and Kissmetrics for E-Commerce. 

Kissmetrics for SaaS lets you:

  • View key metrics 
  • Better understand populations and cohorts
  • Have access to comprehensive customer activity reports
  • See the features that help trial users convert

Kissmetrics for E-Commerce has similar services to Kissmetrics for Saas and also starts at $299 per month. However, Kissmetrics for E-Commerce is designed for businesses that conduct most of their transactions via web or mobile, generate between $500,000 and $5 million in monthly sales, and have up to 5 million monthly tracked unique visitors.

Key Features:

  • Instant key metrics
  • Insight into drop-off and friction points
  • Robust reporting tools 

Channels:

  • Direct
  • Organic
  • Referral
  • Paid
  • Social 

Pricing:

This feature-rich platform starts at $199 per month for three seats.



Think with Google Think with Google 

Best for: Marketers, advertisers, and creators

Think with Google is a useful resource for understanding data and trends. It enables you to stay informed about industry trends, marketing strategies, or consumer behavior. It also gives you access to tools that help you have better marketing and analysis, deliver a better digital experience for users, and more. These free tools include:

  • Data Shorts for staying updated with the latest news through bite-sized visual stories
  • Test My Site, which lets you test your mobile site 
  • Create with Google, which has resources and tools that you can use for crafting effective campaigns
  • Google Trends provides you with real-time search trends so you can monitor consumer search behavior

Key Features:

  • Consumer insights
  • Find My Audience tool for audience-based insights
  • Grow My Store tool

Channels:

  • Advertising 
  • App and mobile
  • Search 

Pricing:

Free



Qualtrics XMQualtrics XM

Best for: Companies that want to uncover new opportunities for growth

Qualtrics XM is a versatile tool that acts as an advanced survey tool, gives you access to powerful, predictive analytics, and lets you build customizable workflows for improved operations efficiency. 

Qualtrics also offers a range of services that can cater to your specific needs. For example, it has the Qualtrics DesignXM that lets you create a more compelling and effective product, service, or brand design that your audience, customers, and employees want next. 

It also has the Qualtrics CustomerXM, which is a listening engine that employs predictive intelligence and analytics. This is capable of reducing customer churn and increasing your customer lifetime value. 

Qualtrics XM is all about helping you deliver unparalleled experience management through data and analytics, thus allowing you to develop a framework for improved customer and employee experiences. 

Key Features:

  • Access to several dedicated platforms for experience management
  • Automation
  • Smart analysis and recommendations
  • Access to the Qualtrics XM listening engine
  • Experience iD functionalities 
  • Enterprise-grade security

Channels:

  • Email
  • Web
  • Mobile
  • Social media 
  • SMS

Pricing:

Contact Qualtrics XM for pricing details.

Advertising Tools



AdrollAdroll

Best for: Streamlining how ads are launched, managed, and analyzed

The AdRoll platform employs more than 10 years of data collected from brands and shoppers to help you grow your business. It’s a marketing platform that has a retargeting service that enables your ads to reach the right people, as well as:

  • Minimize cart abandonment
  • Increase conversions
  • Bring back visitors and reduce bounce rate
  • Improve brand awareness
  • Build customer loyalty 

It’s also capable of letting you reach more customers and monitoring your campaigns’ performance while enabling you to protect your customers’ data. 

AdRoll integrates with some of the biggest names in e-commerce, including Shopify, WooCommerce, BigCommerce, and Magento.

Key Features:

Note that some of the features listed below are only available when you sign up for the Marketing & Ads Plus plan:

  • Display advertising for retargeting and brand awareness campaigns
  • Connected social advertising
  • Email marketing functionalities 
  • Automation builder
  • Measurement and attribution 
  • Segmentation capabilities 

Channels:

  • E-commerce
  • Display ads
  • Digital video ads
  • Native ads
  • Social media
  • Mobile ads 

Pricing: 

AdRoll pricing is as follows:

  • Ads – Pay-as-you-go basis
  • Marketing & Ads Plus – Starts at $36/month


AdEspressoAdEspresso

Best for: Businesses and brands that want to optimize their social media and search ads

AdEspresso by Hootsuite lets you find the right audience for your ads through split testing and optimization. With it, you can:

  • Create Facebook, Instagram, and Google Ads campaigns
  • Manage your advertising channels efficiently
  • Get actionable insights 
  • Collaborate with your clients
  • Have access to resources that will improve your marketing skills

Key Features:

  • Lets users split test ads on Facebook, Instagram, and Google Ads
  • Dynamic ads
  • Allows users to create bespoke optimization rules
  • Granular view of campaign data

Channels:

Pricing:

AdEspresso’s Starter plan goes for $49 per month when billed annually and has an ad spend limit of $1,000 per month. 

Customer Service or Support Tools



ZendeskZendesk

Best for: Facilitating more efficient omnichannel experiences

Customer service can often be a tricky field. Zendesk is software that lets you give the best possible support to your customers, whether it’s in service or in sales. This powerful platform also doubles as an engagement tool that lets you build better team relationships and manage your sales pipeline more efficiently. 

If you want to provide a customized and innovative customer experience, Zendesk has Sunshine. It’s a platform that boosts productivity by creating streamlined workflows and automating processes. While it has pre-built capabilities, you can configure Sunshine so you can use it to build better customer experiences. 

Key Features:

  • Ticketing system
  • Messaging and live chat
  • Reporting and analytics
  • Answer bot
  • Integrated voice solution

Channels:

Pricing:

Basic plans start at $19 per agent per month (billed annually) for five agents, while Suite plans start at $55 per agent per month (billed annually) for five agents.



Gorgias Gorgias 

Best for: E-commerce businesses that want to offer better customer service experiences

As an e-commerce helpdesk, Gorgias is a tool that enables you to provide customers with more robust support faster. Your Gorgias helpdesk acts as a central hub where you can view customer data, edit orders, make refunds, and automate repetitive tasks. This platform can increase conversion rates by:

  • Helping you provide your customers with a more personalized shopping experience
  • Letting you engage with customers even before they visit your website
  • Letting you access multiple support channels such as live chat, text, and social media

Gorgias integrates with more than 30 e-commerce and social media platforms, including Shopify, Shopify Plus, Magento, BigCommerce, Instagram, Facebook, Yotpo, Recharge, and Smile.io.

Key Features:

  • Automation capabilities
  • Support performance 
  • Access to CX benchmarks
  • Support for centralized interactions on various channels
  • Multi-store management capabilities 

Channels:

  • Email
  • Social media
  • Live chat
  • Voice
  • SMS

Pricing: 

Plans start at $50 per month when billed annually.



GrooveGroove

Best for: Growing businesses looking for a Zendesk alternative

Groove is a customer service software that’s designed for small businesses. It serves as your team’s central hub for communication and collaboration, allowing you to work together using a shared inbox, respond faster to customer concerns or inquiries, and save time by enabling you to create your own 24/7 self-serve, responsive knowledge base for your customers. 

The platform is easy to set up and takes as little as 5 minutes.

Key Features:

  • Automation
  • Centralized dashboard
  • Mobile-ready solutions

Channels:

  • Email 
  • Social media 
  • E-commerce and payment apps

Pricing:

Intended for use by growing businesses, Groove offers three plans:

  • Standard – $12 per seat per month, billed annually
  • Premium – $20 per seat per month, billed annually
  • Advanced – $40 per seat per month, billed annually


LiveChatLiveChat

Best for: Businesses that want robust functionality in a customer service platform

LiveChat is a complete customer service platform that connects businesses with their customers and drives revenue. It lets you capture qualified leads with custom forms and AI chatbot automations, track sales automatically and see how chats can help boost your revenue, and create engaging product cards that showcase your items.

LiveChat is a tool that combines AI and human resources to give you a more proactive way of addressing customer problems and anticipating their queries, allowing you to respond faster. It integrates with over 200 tools, including HelpDesk, BigCommerce, Mailchimp, WordPress, Google Analytics, and Google Ads, among other integrations.

Key Features:

  • Supports multiple messaging channels
  • Extensive chat tools
  • Chat widget customization
  • Targeted messages (rich greetings, quick replies, and announcements)
  • Encrypted connection

Channels:

  • Chat widget
  • Social media
  • SMS
  • Email
  • Voice and video 

Pricing:

Plans start at $20 per month per agent when billed annually. 

Management Tools



Adobe CommerceAdobe Commerce

Best for: Facilitating personalized shopping experiences

Offered by Adobe, Adobe Commerce lets you create more engaging experiences for your customers by leveraging its innovative technology, global partner ecosystems, and extensions marketplace.

Key Features:

  • Page Builder with a user-friendly interface
  • User Experience, which uses personalization to boost conversion rates
  • Store Fulfillment, which is capable of handling inventory shipping and enabling associates to deliver unparalleled customer experience
  • Integrated B2B functions that offer convenient purchasing options for boosting sales
  • Business Intelligence, where you can centralize your data and define your metrics
  • Marketplace where you can integrate apps such as Stripe and LiveChat for optimal customer experience

Channels:

  • Mobile
  • Marketplaces like Amazon and Walmart
  • Websites 

Pricing:

To get a custom quote, you need to get in touch with the Adobe Commerce sales team. You can also request for a free demo so you can gauge Adobe Commerce’s capabilities and determine whether or not it’s a good fit for your business.



Metrilo Metrilo 

Best for: Brands looking to leverage customer behavior insights

Metrilo is a plug-and-play e-commerce platform that’s designed to boost your customer retention rates for sustainable growth. It combines e-commerce analytics, e-commerce CRM, email marketing, and an improved understanding of your customers and their unique needs. It has a 5-minute integration and has official plugins for WooCommerce, Magento, and Shopify. 

Key Features:

  • Real-time dashboard
  • Ready-to-use revenue breakdowns 
  • Comprehensive product management reports
  • Assistant, an algorithm that finds insights and gives actionable suggestions

Channels:

While Metrilo doesn’t specify which channels it supports, it does have a web traffic reporting capability that gives insights into your top channels. It also provides revenue breakdown across channels, as well as tracking functionalities for e-commerce acquisition channels. 

Pricing:

Plans start at $99 per month when billed annually. 



Brandfolder Brandfolder 

Best for: Marketers and creators that want to monitor their digital assets

Brandfolder is a digital asset management platform that helps you keep track of your digital assets securely. It lets you access an intuitive and secure single source of truth, allowing your campaigns, content, and other assets to stay on brand. It implements multiple security measures for identity management, storage and delivery, and ownership to protect and back up your files.

Discover how Brandfolder leverages technology to give you the best in both online and physical security measures. 

Key Features:

  • Access to workflow tools
  • White-labeling capabilities
  • Extensive management tools like bulk tagging and duplicate detection
  • Enterprise-level branding
  • Support for multiple file formats
  • Rights management features like asset approvals and request access capabilities
  • Asset analytics and user insights

Channels:

Brandfolder facilitates asset distribution across online channels like websites, blogs, and social media.

Pricing:

Contact Brandfolder for pricing details or to book a demo.

Order Fulfillment Tools



VeeqoVeeqo

Best for: Businesses that want to simplify their shipping process

Veeqo is one of the top e-commerce tools for startups looking to scale and will help you to streamline multichannel inventory and shipping. It integrates with a number of leading platforms, including Shopify, Amazon, and eBay, and will manage your orders from all the channels on which you choose to sell. 

Not only will it sync your inventory, but it will also help you to ship your orders. In the event that there’s a return, it can help you to process returns too. 

Key Features:

In addition to these features, it also has:

  • Order, sales, and fulfillment reports
  • Dynamic inventory forecasting
  • Bulk printing of shipping labels
  • Live parcel tracking

Channels:

While Veeqo doesn’t specify the channels it supports, it does let you directly integrate all your sales channels.

Pricing:

Veeqo is completely FREE.



Shipwire Shipwire 

Best for: Growing brands that want to access global fulfillment solutions

Shipwire is a cloud-based platform that specializes in order fulfillment and product distribution. It uses cutting-edge fulfillment technology without compromising its ease of use. 

Shipwire has a user-friendly interface, an extensive developer kit, and an expansive data set that includes elements like sales orders, purchase orders, inventory, warehouses, and work orders. By using it, you can gain access to over 154 Ingram Micro-managed warehouses around the world, boosting your fulfillment solutions for both B2C and B2B commerce.

Key Features:

Shipwire offers a range of fulfillment and third-party logistics (3PL) solutions for brands and retailers, including:

  • E-Commerce fulfillment
  • Warehousing
  • Marketplace fulfillment
  • Dropshipping
  • International cross-border order fulfillment 
  • Order and inventory management 

Channels:

Shipwire supports multiple sales channels, including:

  • DTC
  • Retail
  • Dropship 
  • B2B

Pricing: 

Contact Shipwire to get a quote.



ShipMonkShipMonk

Best for: Businesses that want 3PL solutions for e-commerce fulfillment

ShipMonk is a 4-in-1 cloud-based software that combines management of your inventory, orders, shipping, and warehouse so you can focus on growing your business. It has strategically located warehouses so you can quickly fulfill orders without breaking the bank. 

Furthermore, it employs warehouse automation for improved picking accuracy, secured storage, and quicker fulfillment times. In addition to these features, this scalable solution also employs enterprise-grade security to protect your data and privacy.

Key Features:

  • Over 75 integrations
  • Multiple national and international warehouses
  • Transparent billing
  • Enterprise-grade security 
  • Returns management 

Channels:

Pricing: 

Costs can vary depending on five main factors:

  • The solution you’re looking for (as of writing, ShipMonk only offers e-commerce fulfillment)
  • Number of orders processed per month
  • Storage requirements
  • Service inclusions 
  • One-off costs – With this feature, you’ll only be charged for the service you use


Zoho Inventory Zoho Inventory 

Best for: All business sizes that want an integrated solution for inventory management and order fulfillment

Being able to manage your inventory is one of the secrets to success. With Zoho Inventory, you can drive sales and revenue by tracking your orders, managing inventory, and monitoring order fulfillment.  It’s a 3-in-1 software that incorporates stock management, order fulfillment, and inventory control. 

Aside from its multiple shipping integrations, Zoho Inventory also seamlessly integrates with accounting and CRM apps, so using it can allow you to easily manage your contacts and financial data. 

Integrations include Shopify, PayPal, Amazon, Stripe, and Shopify. It also has a mobile app for iOS and Android, so you can get real-time updates anytime, anywhere. 

Key Features:

  • Item management solutions
  • Automation capabilities via webhooks and custom functions
  • Smart features for reporting and analytics
  • Vendor transaction management
  • Sales order management

Channels:

Zoho doesn’t specify its supported channels, but it does support multi-channel sales through integrations with e-commerce channels Amazon, eBay, Etsy, and Shopify. 

Pricing:

Zoho Inventory offers a free plan for up to 50 orders per month. Paid plans start at $59 per organization per month, billed annually.

Productivity Tools



Hubstaff Hubstaff 

Best for: Businesses that want time tracking for their remote workers

Doing repetitive tasks isn’t just time-consuming, but it also causes you to miss out on other tasks. With productivity tools, such as Hubstaff, you can efficiently track time, boost team productivity, and save time with process automations. 

Hubstaff is an easy-to-use solution for teams that want to uncover and address productivity bottlenecks like inefficient processes. 

Key Features:

Other features include:

  • Payroll management
  • Time tracking
  • Productivity monitoring
  • Detailed reporting 
  • Online timesheets
  • GPS tracking 

Channels:

The Hubstaff website doesn’t specify its supported channels.

Pricing: 

Paid plans start at $4.99 per user per month when billed annually.



Asana Asana 

Best for: Businesses and organizations looking for a flexible project management solution

Get organized and get more done with Asana, a platform for managing projects, processes, and workflows. It employs a unique Work Graph data model that gives you everything you need to collaborate, hit deadlines, and achieve your goals. It has universal reporting capabilities, as well as automation features for simplified workflows and minimized errors. It also has workload management features for improved distribution and balancing of tasks and projects. 

Key Features:

  • Multiple options for project views (boards, lists, timeline, and calendar)
  • Extensive project management functionalities
  • Real-time workload overview
  • Advanced search
  • Admin controls
  • Integrated communication features

Channels:

The Asana website doesn’t indicate supported channels.

Pricing:

Asana’s Basic plan is free and is suitable for individuals and new teams. For growing teams, paid plans start at $10.99 per user per month when billed annually.



FollowUp.cc FollowUp.cc 

Best for: Businesses and organizations that want to stay on top of email communications

This lightweight productivity suite lets you keep track of conversations and tasks. Followup.cc lets you set reminders with just one click and lets you schedule follow-ups so you can stay on top of conversations. It integrates with your email platform so you can start scheduling when to send messages, track when your email is opened by a contact, set reminders for specific webpages or social media profiles, and more. 

Key Features:

  • Real-time notifications
  • Lets users schedule follow-ups 
  • Send later feature
  • Email open/click tracking
  • Team reports

Channels:

Pricing: 

Plans start at $18 per month when billed annually.  



Trello Trello 

Best for: Project management for small to big projects

Trello is a productivity suite that changes the way you and your team work. Use Trello boards, lists, or cards to manage or track projects and organize tasks to improve productivity. It has built-in automation that streamlines tasks and workflows for enhanced efficiency. 

You can do more with Trello by integrating it with work tools such as Confluence, Slack, and Google Drive.

Key Features:

  • Multiple project views
  • Built-in Butler automation 
  • Extensive templates for an array of industries and use cases

Channels:

Trello doesn’t specify its supported channels.

Pricing:

It can be used by individuals and teams for free. For teams that want access to more robust features, paid plans start at $5 per user per month when billed annually.

User Experience Tools



HotjarHotjar

Best for: Assessing the visitor behavior and the performance of your website and landing pages

Hotjar is one of the hottest tools for finding out how users are interacting with your business website or landing pages. It uses real-time recordings of website/landing page visits and heatmaps to show you where users like to dwell on your site and which parts they can’t wait to scroll past. Armed with this data, you’ll be in a much better position to improve the user experience. In addition to heatmaps and session recordings, it also offers on-site surveys for a more direct approach. So, if you prefer to receive it straight from your visitors’ mouth, you can use its drag-and-drop builder to create a survey quickly or use one of its pre-built templates.  

Key Features:

  • Multi-device support
  • Smart visitor targeting 
  • Hotjar AI
  • Funnels feature to track conversions

Channels:

  • Websites 
  • Landing pages 

Pricing:

It has a free plan and three paid plans. Pricing starts at €80 per month (billed annually for the Observe product), which includes 500 daily sessions.



QualarooQualaroo

Best for: Businesses that want more in-depth analytics insights

With Qualaroo, you can use quick surveys to deliver more personalized experiences for your site visitors. It uses AI-powered analytics and reports so you can get actionable insights based on visitors’ behavior on your site. Qualaroo lets you access professionally designed questions and templates for user experience insights, feedback on website design and functionality, product feedback, and more. 

Key Features:

  • Proprietary Nudge technology
  • AI capabilities powered by IBM Watson
  • In-app message functionality
  • Multiple options for email notifications
  • Offers multiple targeting options 

Channels:

Qualaroo supports multiple channels, including:

  • Digital and SaaS products
  • Web and mobile apps
  • Websites and mobile sites 

Pricing: 

The Essentials plan starts at $69 per month when billed yearly.



LimeSpotLimeSpot

Best for: Optimizing shopping experiences to boost conversions

LimeSpot is an e-commerce software that helps you create unique and personalized shopping experiences that drive conversions. This data-driven platform lets you create a custom experience throughout every stage of your customer’s buyer’s journey and helps them find the right products at different touch points.  

This smart platform learns from every interaction and is programmed to continuously optimize for enhanced recommendations, targeted updates, and updated inventory status. 

Key Features:

  • Intelligent algorithms
  • LimeSpot Personalizer feature for better control over customization options
  • Real-time audience segmentation
  • Personalized content for email and SMS

Channels:

Pricing:

LimeSpot’s Pay As You Grow pricing starts at $15 per month.



SearchSpringSearchSpring

Best for: E-commerce businesses looking to deliver improved shopper experiences

SearchSpring is a search and merchandising platform that’s designed for retailers. This personalization tool offers intelligent site search, automated merchandising, personalized product recommendations, superior site navigation, and e-commerce reports. It helps your site deliver dynamic search results to your audience fast without compromising personalization. 

SearchSpring uses your product data and subjects it to deep analysis or indexing, allowing you to show products that your customers are looking for. 

Key Features:

  • Powerful search algorithm
  • Advanced merchandising features like A/B testing and geo-merchandising 
  • E-commerce site search

Channels:

SearchSpring supports multiple e-commerce channels, including Shopify Plus, BigCommerce, and Shopware.

Pricing: 

Plans start at $599 when billed annually.

Payment Tools



Partial.lyPartial.ly

Best for: E-commerce businesses that want to offer flexible payment plans

Partial.ly lets you offer flexible payment plans to your customers and give them the freedom to shop for what they want at installment terms they can afford. By offering payment plans to your customers, you’re increasing sales and conversions for your business. 

Best of all, Partial.ly integrates with many popular e-commerce and invoicing platforms, enabling you to harness its power without abandoning your current stack. Integrations include Shopify, WooCommerce, BigCommerce, Magento, and Intuit Quickbooks. 

Key Features:

  • Seamless integrations
  • Invoicing solutions to streamline invoicing processes
  • Performance monitoring capabilities

Channels:

Partial.ly doesn’t specify the channels it supports.

Pricing:

Partial.ly charges 5% plus 30₵ per transaction. What sets it apart from other payment platforms is it implements the same pricing across over 135 currencies supported by Stripe.



Klarna Klarna 

Best for: SMBs and e-commerce businesses that want to reduce shopping cart abandonment

Klarna for Business is a payment platform that’s designed to help businesses attract, convert, and retain customers by offering them flexible payment options and targeted marketing. With Klarna’s payment solutions, businesses of all sizes can enjoy up to a 30% increase in conversion and up to a 45% increase in average order value

For enterprises, Klarna employs AI-powered technology that’ll help you create performance-driven marketing solutions for increased revenue and return on advertising spend (ROAS).

Key Features:

  • Daily sales overview
  • Single-click multiple order fulfillment capabilities 
  • Helps businesses address customer disputes
  • Klarna Search feature
  • Shoppable videos
  • Virtual shopping via the Klarna app or your online store
  • Multiple flexible payment options 

Channels:

Klarna supports several e-commerce platforms, such as Shopify, BigCommerce, and Adobe Commerce.

Pricing:

According to the Klarna for Business Ireland website, its pricing will depend on the market. Moreover, vendors will need to pay a certain amount for the transaction fee. The good news is merchants won’t be charged a registration or monthly fee.

Referral and Retention Tools



Referral CandyReferral Candy

Best for: Automating referral marketing processes

One of the best ways to ensure that more customers know about your business is through referrals. Referral Candy helps you create a referral program that rewards your customers for their referrals while enabling you to track them for insight. 

It’s easy to set up and lets you customize the rewards you’re offering. It also has one-click integration, so you can connect it with other e-commerce, email, developer kit, marketing, and subscription platforms.

Worried about fraud and spam? Referral Candy lets you manage referral fraud so you can take action against any suspicious activities. This, in turn, allows you to maximize your returns. 

Key Features:

  • Retargeting capabilities
  • Automation options for promoting your referral program and rewarding referred purchases
  • Extensive data-driven insights like customer insights and industry benchmarks
  • Customizable templates

Channels:

  • Email
  • Landing page
  • Newsletters
  • Sign-up forms

Pricing:

Plans start at $47 per month, billed yearly, plus a 3.5% commission fee.



Smile.io  Smile.io  

Best for: Small businesses that want to boost customer loyalty

Smile.io is an easy-to-use program that enables you to turn your one-time buyers into loyal customers. This platform helps you create valuable on-site experiences for your customers while building customer engagement through rewards programs. These include points programs, VIP programs, and referral rewards.

Key Features:

  • Smile Wallet for points
  • Extensive rewards, like entry rewards and perks, to engage VIP shoppers
  • Multiple options for rewarding completed referrals

Channels:

While Smile.io doesn’t specify all the channels it supports, it does have integrations with popular e-commerce tools, like Shopify and BigCommerce, and email marketing tools, like Mailchimp and Klaviyo.

Pricing:

Plans start at $49 per month for up to 500 monthly orders



HootsuiteHootsuite

Best for: SMBs and large enterprises that want to simplify social media marketing and management processes

Hootsuite is a social media management app that lets you create, manage, and share your content across multiple channels. 

With Hootsuite, you can create and schedule posts, manage all your social media channels, plan your campaigns, collaborate in real time, track your performance, and stay updated with the latest messages using a single stream, which also enables you to collaborate easily with your team. Its suite of tools includes:

  • Hootsuite Amplify for boosting social reach
  • Hootsuite Insights for brand strategy and social listening
  • Hootsuite Impact for tracking and analyzing audience engagement
  • Hootsuite Ads for optimized campaign and ads management 

Key Features:

  • Integrated social media management
  • Centralized view of social media content
  • Multi-profile scheduling
  • Approval workflows
  • Content curation capabilities like content discovery teams and hashtag suggestions
  • OwlyWriter AI (AI writer)
  • Auto-responder
  • Social mention streams
  • Sentiment reporting
  • Post-performance reports

Channels:

  • Social media channels like Facebook, Instagram, and YouTube

Pricing:

Plans start at $99 per month for one user and 10 social accounts.


Final Thoughts

The e-commerce software and platform market is estimated to have a market value of USD 12.37 billion by 2032, indicating substantial growth. 

Factors contributing to the increased adoption of e-commerce software include the growing number of online stores and online marketplaces and the need for businesses to streamline processes and operations. Given the sheer number of e-commerce tools available, finding the right one for your business can be challenging.

The right e-commerce tools can and will make a huge difference in how you do your business. Whether you’re just starting out your e-commerce journey or looking for a way to make your content and campaigns more engaging, you’d find a solution among the e-commerce tools on our list.

It’s worth noting that many of these services offer a free trial or a free demo. Take this as an opportunity to determine whether or not a platform’s features or capabilities can help you achieve your goals and business objectives.



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شركة النمر هي شركة متخصصة في تصميم وادارة المواقع الالكترونية والارشفة وكتابة المحتوى والتسويق الالكتروني وتقدم العديد من خدمات حلول المواقع الالكترونية والتطبيقات وهي شركة رسمية ومسجلة منذ عام 2015.

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